Our Customer Service Coordinators, Registered Nurses, and Physicians are available 24/7/365. Clients receive immediate access to medical assistance specialists anytime, from anywhere in the world.
Our Case Coordinators will help clients find a local medical facility, arrange for a doctor to see them, and may even organize for direct payment of medical bills.
The primary strategy ACM employs for cost containment is to be involved early on in the assistance phase with the delivery of medical treatment. We can then monitor the clinical pathways of treatment for appropriate care and determine the most cost effective patient centric approach.
Advanced bill scrubbing for medical appropriateness and coding accuracy mitigates excessive charges and enhances cost containment for our clients.
ACM understands that we are an extension of our partners. It’s About People and treating customers as one of our family members ensures a positive client experience through even the most unfortunate of circumstances.