Client care management extends from the first phone call to the medical facilities release and post event follow up.
This flexibility offers our clients immediate access to medical assistance specialists anytime,
from anywhere in the world.
Important notice:
ACM is closely monitoring the Coronavirus (COVID-19), and the disruption to planned travel around the globe. To cancel or change your itinerary, we encourage all travelers to consult their travel supplier for terms and conditions before opening a claim. It is also important to consult public safety guidelines such as the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and the Government of Canada website for Travel and Tourism (https://travel.gc.ca) for the most up-to-date information on the Coronavirus outbreak.
View Frequently Asked Questions about the Coronavirus here. As the volume of travel assistance requests has significantly increased, for faster service we encourage you to submit your travel claim online at claims.acmtravel.ca. Be assured that your Active Care team is here for you during this very unique situation.
