Whether it is a client’s lost luggage or a medical episode, our team provides the guidance and care required to assist clients during their travel emergency. Utilizing both medical professionals and assistance coordinators, ACM provides exceptional customer service and care management while ensuring cost effective services are provided.
Application of multiple strategies for treatment and cost containment need to be a part of an effective long term strategy.
- Over 99% processing accuracy
- Quality Control
- Maximizing net results and managing brand risk
- Auto adjudication of program benefits
- Plain language explanation of benefits provided to clients and employers
- International expertise with a firm understanding of cultural and medical differences
- Line item code review for medical appropriateness (Bill audit and scrubbing for reasonable and customary treatment)
A team of reviewers and claims examiners are responsible for the claims adjudication of the case. Our systems allow for uploading of benefits including limitation and exclusions, which would allow our assistance team to identify and confirm coverage during the initial call with a client.